Tough and competent.
The lessons we have forgotten
Have a plan. Have a plan for what happens if that plan goes wrong. Have a plan for what happens if that plan goes wrong (and go as far as you can down this recursion). Be competent to spot things going wrong and execute these plans in real-time. Accept responsibility for your actions and mistakes.
What we do instead
Make no plan at all: it will be fine because everything is easy. Do not take responsibility but blame someone else when it is not fine — foreigners, black people, liberals, gays, traitors, democrats, muslims, jews, gypsies, it does not really matter — and work up the mob to hate them.
Tough and competent
Spaceflight will never tolerate carelessness, incapacity, and neglect. Somewhere, somehow, we screwed up. It could have been in design, build, or test. Whatever it was, we should have caught it.
We were too gung ho about the schedule and we locked out all of the problems we saw each day in our work. Every element of the program was in trouble and so were we. The simulators were not working, Mission Control was behind in virtually every area, and the flight and test procedures changed daily. Nothing we did had any shelf life. Not one of us stood up and said, “Dammit, stop!”
I don’t know what Thompson’s committee will find as the cause, but I know what I find. We are the cause! We were not ready! We did not do our job. We were rolling the dice, hoping that things would come together by launch day, when in our hearts we knew it would take a miracle. We were pushing the schedule and betting that the Cape would slip before we did.
From this day forward, Flight Control will be known by two words: “Tough and Competent.” Tough means we are forever accountable for what we do or what we fail to do. We will never again compromise our responsibilities. Every time we walk into Mission Control we will know what we stand for. Competent means we will never take anything for granted. We will never be found short in our knowledge and in our skills. Mission Control will be perfect.
When you leave this meeting today you will go to your office and the first thing you will do there is to write “Tough and Competent” on your blackboards. It will never be erased. Each day when you enter the room these words will remind you of the price paid by Grissom, White, and Chaffee. These words are the price of admission to the ranks of Mission Control.
Gene Krantz, address to his branch and flight control team on the Monday morning following the Apollo 1 disaster, 30 January 1967